We are seeking a highly skilled L2 Service Support professional to join our team in Kinshasa, Congo. The ideal candidate will have a strong background in software integration, with expertise in cloud systems such as Linux, Unix, AWS, and databases like Oracle and Postgres.

Experience Required: Minimum 3 years in a similar role.

Responsibilities:

1. Provide L2 support on-site at the client office in Kinshasa.
2. Troubleshoot and resolve software-related issues, including but not limited to system integrations and cloud platform functionalities.
3. Collaborate with L1 support teams to escalate and resolve complex technical issues.
4. Maintain and update documentation related to software configurations and support processes.
5. Participate in team meetings and contribute to continuous improvement initiatives.

Requirements:

1. Minimum of 3 years of experience in L2 service support or a similar role.
2. Strong knowledge of software integration principles and best practices.
3. Experience working with cloud systems such as Linux, Unix, AWS, and databases like Oracle and Postgres.
4. Excellent communication and interpersonal skills.
5. Ability to work independently and collaboratively within a team environment.
6. Proven problem-solving and analytical abilities.
7. Willingness to take a competency test upon successful selection.

Benefits:

1. Competitive salary package
2. Opportunity to work on-site at a prestigious client office in Kinshasa.
3. Professional development and training opportunities
4. Dynamic and collaborative work environment

If you meet the above requirements and are passionate about providing top-notch L2 service support, we encourage you to apply for this exciting opportunity.