We are urgently looking for Operations Support Executive in 3 various locations : Angola, Congo and Point Noir

JOB SUMMARY

• To manage and supervise Planning, Operations Support Units and Berthing activities with due regard to safety, highest possible productivity and optimum use of staff and equipment.
• All to be propelled by a continuous drive to assure truly first class operation
• Ensure Seamless inputs of Statistical relevance are provided to bring about improvements for making the terminal of highest possible standards.

DUTIES AND RESPONSIBILITIES

Planning and berthing

• Manage, motivate and instruct all team
• Structure tasks and goals, establish efficient courses of action, set priorities, organize information, and ensure efficiency is maintained when executing the tasks with consideration to KPIs as well as the policies of the Terminal.
• Manage and efficiently guide all people who are involved in Preparing/Organizing/validating the processes which govern the operations.
• Manage the planning processes for the economic utilization of equipment and labor
• Ensure that the Standard operating procedure which is declared and published is always as per the well structured processes that are laid down.
• Ensure that data quality to external customers is always at the highest
• Perform periodical scheduled performance review with reporting
• Ensure Proactive steps are taken to sustain the highly dynamic environment for maintaining the high productivity.
• Manage the berthing activities by coordinating with Stevedoring/Rail/Gate sections

Ops support

• Ensure customer satisfaction is maintained and improved through better service and feedback from Operations Support.
• Provide regular process control checks and initiate and support performance improvement activities.
• Set and maintain performance criteria for reporting personnel in consultation with General Manager Operations.
• Maintain and enhance relationships and goodwill with all departments, external/internal customers and vendors.
• Advise, Appraise, Assist, confer and counsel all relevant internal and external customers with The Terminal issues and initiatives.

Terminal operating system

• Take Ownership of all the testing and development process of TOS as well as other systems which are integrated with operations.
• Take Ownership of all inputs relating to business development programs in consultation with all concerned.
• Give strategic inputs to senior management in relation to budget and costs
• Coordinate and ensure customers are satisfied when interacting/interfacing with the terminal operating system.

Qualifications, Experience and Language Skills:

• Minimum university degree in Logistics, Operations Management or equivalent
• Minimum 5 years of experience in related field and container terminal operations environment, with coordination of planning team (Yard, vessel and resource planning including rostering)
• Advanced English – both in Oral and written